Stay In Bed accepts Visa, Visa Electron, Mastercard and American Express, as well as payment by cheque or bank transfer.

Full payment is taken immediately for orders placed online. If you place an order over the phone we can take a minimum deposit of 30% and the balance is to be cleared before delivery.

Any information you provide to Stay In Bed, including credit card information, is encrypted on our secure server (or that of our payment handler SagePay) using SSL. The encryption process converts the information you enter into bits of code that are then securely transmitted over the Internet. Therefore, you can be assured that shopping online with Stay In Bed is a hassle-free experience and one that is completely secure and protected against fraud or similar concerns.

Once your order is submitted our website will display a confirmation message to acknowledge your order.  You should also receive an automated email confirmation which includes details of all the items you have ordered.

We endeavour to give up-to-date production leadtime information on the product specific pages of our website.  Please Contact Us if you have any difficulty finding the stock information you require.

All prices shown on our website include VAT at the prevailing rate.

No, all products must be paid for prior to despatch.

We offer free delivery to most mainland UK postcodes.

The following UK postcodes below will incur a delivery charge of £150.

Wales: CF, NP, LD, SA, LL, SY13-25

Southwest: PL, TA, EX, TQ, TR

The following UK postcodes below will incur a delivery charge of £250.

We are unable to deliver to Northern Ireland, Scotland, some Scottish borders, Carlisle and Cumbria.

No, currently we only ship to mainland England and Wales.

As our products are made to order, delivery will be undertaken once an order has been manufactured and delivered to our warehouse.  When your order is ready for delivery, either a member of our inhouse delivery team or our delivery partners will get in touch to arrange delivery. 

We endeavour to deliver within 7-10 working days. 

For Wales usually within 7-14 days.

EX, TA, TQ, PL, TR usually within 7-14 days.  

We will always contact you to arrange a delivery date.  Where delivery is not possible within these estimated timescales we will advise you as soon as possible to let you know.

If you have specific delivery requirements please contact our office to discuss before you place your order.  Delivery will usually take place on a weekday, and whilst we do our best to accommodate specific delivery requests, we cannot guarantee delivery will reach you on a requested date.  

It may be possible to arrange delivery on a Saturday, but this is not guaranteed and subject to availability with our delivery partners. A delivery surcharge may apply for Saturday deliveries, our delivery partners will confirm prices and charge directly with you when arranging delivery.

Unfortunately we are unable to store items for you, if a delivery date is declined your order may be subject to storage charges of £75 per week. Our delivery partners will advise you at the time and take payment directly
if required.

We can arrange an access check if you are unsure a product will fit into your property. If an onsite visit is not available then it can be arranged remotely. Please get in touch with us for further information.

Our sofabeds are delivered in parts for easy access and will be assembled for you in the room of choice as part of our delivery and assembly service.

It is usually possible to deliver to an alternative delivery address as long as our security checks are successful. Our security checks can take up to 3 working days to complete. In some instances, as part of our measures to prevent fraudulent orders, we may be obliged to deliver only to the registered card address. Orders paid for by cheque or bank transfer can always be delivered to an address of your choosing.

Our standard guarantee can be found in our Terms and conditions under Guarantees & Right To Return. 

Here at Stay In Bed, we pride ourselves on the quality of our goods and our unbeatable service. If you're not completely satisfied then we want to hear about it. Please contact us by your preferred method: email to info@stayinbed.co.uk, call us on 0116 4361175 or using the Contact Us form.

Stay In Bed record all incoming and outgoing calls, these may be used for training and quality purposes.